Refund & Return Policy
Order Returns:
If your product is received physically damaged during shipment, please take a picture and email it to our customer service team for assessment within 24 hours of receiving the shipment. We operate with a 3-day return policy, meaning you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it – unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To initiate a return, you can visit the 'My Order' section. If your return meets our criteria, we will send you a notification. Refunds will only be processed if the product meets our eligibility standards. Feel free to contact us with any return queries at our support number +91 9034404442.
Damages and Issues:
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately so we can assess the issue and rectify it.
Exchanges:
The quickest way to ensure you receive the item you desire is to return the original item. Once the return is accepted, you can make a separate purchase for the new item.
Order Cancellation:
We only allow full cancellations; partial order cancellations are not permitted. To request a cancellation, please call our customer care helpline within 12 working hours of placing the order.
Refunds:
Upon receiving and inspecting your return, we will notify you of the refund status. If approved, you will automatically be refunded through your original payment method with in 7 days method. Please be aware that it may take some time for your bank or credit card company to process and post the refund. We appreciate your patience and understanding in this matter. For Cash on Delivery (COD) orders, please provide us with your account details and a canceled cheque copy at santosh@texasleather.net.
For any further assistance or inquiries, you can reach us at:
Phone: +91 9867494949
Email: santosh@texasleather.net
Physical Address:
TEXAS LEATERS PVT LTD.
C-1 Second Floor Plot No. 144
Ashok Silk Mill Compound
Sion Bandra Link Road
Dharavi Mumbai - 400017
Order Returns:
If your product is received physically damaged during shipment, please take a picture and email it to our customer service team for assessment within 24 hours of receiving the shipment. We operate with a 3-day return policy, meaning you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it – unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To initiate a return, you can visit the 'My Order' section. If your return meets our criteria, we will send you a notification. Refunds will only be processed if the product meets our eligibility standards. Feel free to contact us with any return queries at our support number +91 9034404442.
Damages and Issues:
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately so we can assess the issue and rectify it.
Exchanges:
The quickest way to ensure you receive the item you desire is to return the original item. Once the return is accepted, you can make a separate purchase for the new item.
Order Cancellation:
We only allow full cancellations; partial order cancellations are not permitted. To request a cancellation, please call our customer care helpline within 12 working hours of placing the order.
Refunds:
Upon receiving and inspecting your return, we will notify you of the refund status. If approved, you will automatically be refunded through your original payment method with in 7 days method. Please be aware that it may take some time for your bank or credit card company to process and post the refund. We appreciate your patience and understanding in this matter. For Cash on Delivery (COD) orders, please provide us with your account details and a canceled cheque copy at santosh@texasleather.net.
For any further assistance or inquiries, you can reach us at:
Phone: +91 9867494949
Email: santosh@texasleather.net
Physical Address:
TEXAS LEATERS PVT LTD.
C-1 Second Floor Plot No. 144
Ashok Silk Mill Compound
Sion Bandra Link Road
Dharavi Mumbai - 400017